Support
Service Contracts
Customized Service Contracts
We recognize that by choosing Proveris you are investing not only in a high-performance scientific instrument, but in a long-term relationship. We appreciate your confidence, and will do everything possible to meet your highest expectations.
Whatever your lab’s requirements, we can tailor a service and support plan that:
- Keeps your system up and running at peak performance
- Virtually eliminates unscheduled downtime
- Ensures maximum system life
- Allows easy budgeting and lowers your operating costs
- Maximizes compliance
Wherever you are, we’ve got you covered.
When you need service help, a highly qualified, factory trained representative will be there. And if you need advice or have a question about your instrument’s operation, you’ll speak with an experienced technical support representative who cares about your work and is ready to help with your problem.
Choose the plan that meets your lab’s needs:
Complete Plan
This service and support plan gives you the most comprehensive coverage, and can be customized to address specific travel requirements. It includes:
- All parts and labor
- Preventive maintenance and on-demand service visits
- Full telephone and remote technical support
- Expert applications support
- Priority scheduling
- Operator training
- Software support and all available software upgrades
Combined Plan
This plan includes everything in the Complete Plan except for coverage on select major parts (SprayVIEW® system camera, laser, actuator load cell, and Indizo® system robotic arm and balance). This plan is an option for customers where budget is a concern.
System Software Support Maintenance Contract
Laboratories in need of access to system and software support via the Proveris Support Center can select this contract.
Learn more about our service and support plans:
SprayVIEW Measurement System
Service Contract
Vereo Automated Actuators
Service Contract
Indizo Collection System
Service Contract
Kinaero pmdi Fire-Down System
Service Contract
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From a Proveris Field Service Engineer