SUPPORT
SERVICE CONTRACT
Kinaero High-Throughput pMDI Fire-Down System Service Offerings:
1. Complete Contract
2. On-Demand Service and Support
1: Complete Contract Includes:
All parts and labor required to maintain the system under normal use.
Annual Preventive Maintenance Visit
- Complete instrument diagnostics
- Testing, cleaning, and adjusting the SprayVIEW System’s Environmental Enclosure
- Fan performance
- Gear box integrity
- Motor performance
- Load cell operation
- Axle alignment
- Touch screen performance
- USB connection ports
- General construction, loose fasteners, etc.
- Routine replacement of all required maintenance parts as needed
- Replacement (if required) of: Filters, Belts, Pulleys, Bearings of the system, Cassette seal, & Vacuum hose
- Actuation system operation verification
- Confirm dual solenoid interlock functionality
- Travel expenses to be quoted separately
System and Software Support
- Priority access to the Proveris Support Center for remote administration for troubleshooting and system maintenance
- Software upgrades are performed at no charge. Installation is included. If validation is required it is provided at a reduced cost.
- Diagnosing of current methods and troubleshooting support for system performance and protocols
- Priority support scheduling within 24 business hours
Annual Training
- At the Proveris Support center or web based training programs
On-Demand Service and Support:
Services outside a contract such as repairs, calibration, and validation.
Contract | All Parts | Labor | On-Demand Visit | PM Visit** | Training | Software Upgrades | Remote Service Support |
|---|---|---|---|---|---|---|---|
Complete Contract | Y | Y | Y | Y | Y | Y | |
On-Demand Service and Support** | Y | Y | Y | Y | Y | Y |
* Labor covered for preventive maintenance (PM).
** Quoted on an as-needed basis and ordered on individual purchase orders.
Training Programs Also Available
request a callback
From a Proveris Sales Associate