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SUPPORT

SERVICE CONTRACT

Indizo Automated Nasal Spray Collection System Service Offerings:

1. Complete Contract

2. Combined Contract

3. System Software Support Maintenance Contract

4. On-Demand Service and Support

1: Complete Contract Includes

All parts and labor required to maintain the system under normal use.

Annual Preventive Maintenance Visit

System and Software Support

System and Software Support

On-Demand Service Visit

2: Combined Contract Includes

3: System Software Support Maintenance Contract Includes

4: On-Demand Service and Support

Quick Reference Chart

Contract
Major Parts*
Parts
Labor
On-Demand Visit**
PM Visit**
Training
Software Upgrades
Remote Service Support
Complete Contract
Y
Y
Y
Y
Y
Y
Y
Y
Combined Contract
Y
Y
Y
Y
Y
Y
Y
System Software Support
Maintenance Contract
Y
Y
Y
On-Demand Service***
Y
Y
Y
Y
Y
Y
Y
Y

* Major parts include the load cell, Indizo robotic arm and balance.

** Travel covered for preventive maintenance (PM) and first on-demand service visits.

*** Quoted on an as needed basis and ordered on individual purchase orders.

Training Programs Also Available

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From a Proveris Sales Associate