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SUPPORT

AUTOMATED ACTUATORS

Vereo Automated Actuators Service Offerings:

1. Complete Contract

2. Combined Contract

3. On-Demand Service and Support

1: Complete Contract Includes

All parts and labor required to optimize performance.

Annual Preventive Maintenance Visit

  • Complete actuator diagnostics
  • Testing, cleaning and adjusting system components
  • Actuator calibration
  • Actuator requalification
  • Routine replacement of all required preventive maintenance parts
  • Replacement (if required) of: Belts, Pulleys, Bearings
  • Actuation system operation verification
  • Replacement of up to 1 device holder with insert and collets
  • On-site and depot repair available
  • Cost may be reduced via the use of our Depot Repair Center

System and Software Support

  • Complete access to the Proveris Support Center for remote administration for troubleshooting and system maintenance
  • New Viota® installation with full Viota software support and maintenance
  • Viota software upgrades
  • Routine database performance check
  • Maintain the database logical file size
  • Maintain any database connectivity issue
  • Maintain any database slowness issue
  • Maintain and test the database backups (daily/ weekly)
  • Full access to the Proveris Support Center for phone and email support
  • Implementation of daily and weekly database checkups
  • Diagnosing of current methods and troubleshooting support for system performance and protocols
  • Software upgrades are performed at no charge. Installation is included.
  • Priority support scheduling with initial 24-hour response
  • Unlimited Viota client licenses for desktop analysis

Annual Training

  • At the Proveris Support Center or utilizing web-based training programs

2: Complete Contract Includes

  • Balancing cost versus risk - this contract reduces cost by excluding coverage on high value parts that rarely fail such as the load cell, motor, monitor, printed circuit board, and DAQ board
  • All services and support described in the Complete Contract

3: On-Demand Service and Support:

Services outside a contract such as repairs, calibration, and validation. Additional activities can include:

  • Recovery area relocation/adding a new hard drive
  • Database migration (depends on the DB size)
  • Database recover (depends on the DB size)
  • Oracle client/Viota application corruption
  • Full disaster restore using RMAN (recovery manager)

Quick Reference Chart

Contract
All Parts
Labor
On-Demand Visit
PM Visit**
Training
Software Upgrades
Remote Service Support
Complete Contract
Y
Y
Y
Y
Y
Y
Combined Contract
Y
Y
Y
Y
Y
On-Demand Service & Support**
Y
Y
Y
Y
Y
Y
Y

* Major parts include the SprayVIEW system camera, laser, load cell, and Indizo system robotic arm and balance.

** Travel can be included for the first preventative maintenance and on-demand visit.

*** Available to customers with no contract in place. Quoted on an as-needed basis and ordered on individual purchase orders, with prices reflecting current market value. Priority scheduling is not included.

Training Programs Also Available

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From a Proveris Sales Associate