SUPPORT

AUTOMATED ACTUATORS

Vereo Automated Actuators Service Offerings:
1. Complete Contract
2. Combined Contract
3. On-Demand Service and Support
1: Complete Contract Includes
All parts and labor required to optimize performance.
Annual Preventive Maintenance Visit
- Complete actuator diagnostics
- Testing, cleaning and adjusting system components
- Actuator calibration
- Actuator requalification
- Routine replacement of all required preventive maintenance parts
- Replacement (if required) of: Belts, Pulleys, Bearings
- Actuation system operation verification
- Replacement of up to 1 device holder with insert and collets
- On-site and depot repair available
- Cost may be reduced via the use of our Depot Repair Center
System and Software Support
- Complete access to the Proveris Support Center for remote administration for troubleshooting and system maintenance
- New Viota® installation with full Viota software support and maintenance
- Viota software upgrades
- Routine database performance check
- Maintain the database logical file size
- Maintain any database connectivity issue
- Maintain any database slowness issue
- Maintain and test the database backups (daily/ weekly)
- Full access to the Proveris Support Center for phone and email support
- Implementation of daily and weekly database checkups
- Diagnosing of current methods and troubleshooting support for system performance and protocols
- Software upgrades are performed at no charge. Installation is included.
- Priority support scheduling with initial 24-hour response
- Unlimited Viota client licenses for desktop analysis
Annual Training
- At the Proveris Support Center or utilizing web-based training programs
2: Complete Contract Includes
- Balancing cost versus risk - this contract reduces cost by excluding coverage on high value parts that rarely fail such as the load cell, motor, monitor, printed circuit board, and DAQ board
- All services and support described in the Complete Contract
3: On-Demand Service and Support:
Services outside a contract such as repairs, calibration, and validation. Additional activities can include:
- Recovery area relocation/adding a new hard drive
- Database migration (depends on the DB size)
- Database recover (depends on the DB size)
- Oracle client/Viota application corruption
- Full disaster restore using RMAN (recovery manager)
Quick Reference Chart
Contract | All Parts | Labor | On-Demand Visit | PM Visit** | Training | Software Upgrades | Remote Service Support |
---|---|---|---|---|---|---|---|
Complete Contract | Y | Y | Y | Y | Y | Y | |
Combined Contract | Y | Y | Y | Y | Y | ||
On-Demand Service & Support** | Y | Y | Y | Y | Y | Y | Y |
* Major parts include the SprayVIEW system camera, laser, load cell, and Indizo system robotic arm and balance.
** Travel can be included for the first preventative maintenance and on-demand visit.
*** Available to customers with no contract in place. Quoted on an as-needed basis and ordered on individual purchase orders, with prices reflecting current market value. Priority scheduling is not included.
Training Programs Also Available
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From a Proveris Sales Associate