To our customers and partners,
Thank you for your continued business and the opportunity to serve you. We at Proveris Scientific are concerned about the COVID-19 virus and the health and well-being of our customers, collaboration partners, suppliers, and employees. We understand the impact that travel, site, and other restrictions are causing globally and want to let you know how we are operating during this time.
How we are operating and precautionary steps we are taking
For our employees and visitors we:
- established internal protocols to ensure a safe workplace;
- implemented a restricted travel policy globally;
- are working with customers to utilize virtual meetings to reduce in-person meetings when possible; and
- have a professional cleaning service that is on-site each night to clean and sanitize our facility.
For our customers, we are:
- continuing with on-site service and support where possible;
- continuing with our application support;
- utilizing Proveris Remote Service capabilities to diagnose and resolve instrument issues;
- expanding our factory service program (where applicable) to provide service to customers in affected areas; and
Despite these challenges, we remain dedicated and committed to customer success. Our team is here and ready to work with you to develop solutions that help you meet your needs and be as productive as possible during these uncertain times.
If you have any questions, please do not hesitate to contact your Proveris representative or email us directly.
President, Proveris Scientific